“It was hard to let go of a business that I set up and nurtured over twenty-five years.”
Graeme Walcott speaks from the heart. He founded Paragon Computers in the mid-1990s and built it up from a one-man enterprise to become a trusted IT support company specialising in looking after the IT requirements of customers across a wide range of industries. Graeme has now decided it is time for him to retire and to leave the company’s future growth in the hands of his partner of ten years – Riki Browning.
Graeme will be filling his future days, not with internet systems, VoIP services and Cloud Migration, but also with family, golf, travelling and spending time at his holiday home on the West Coast. “I began my own computing company at just the right time. It was when IBM PC compatible computers were becoming affordable and available to small businesses. I had completed a computer programming course while working in the UK – back in the days of huge mainframes and punch cards being fed into the machines. That was all to change dramatically with the introduction of the PC.”
At first, Graeme’s focus with Paragon Computers was on building home and business computer systems and selling PCs – the 286, the 386 and the 486 – very familiar numbers to people who developed their computers skills on those early Intel processors. “Over the years we have supplied most Canterbury high schools with computers. At one stage we supplied an order for 140 PCs from Cashmere High School and Burnside High was another major client, but businesses are our main market.”
Competition soon became fierce in the PC market, with large appliance stores being able to supply cut cost computers. That challenged Graeme to expand and evolve the services offered by Paragon into IT support which is the emphasis of the company today. “We now have a team of eight highly trained technicians who can provide a tailor-made solution that’s exactly right for a business. Our people have accounted for our success in still being around after twenty-five years and over that time we have fostered great working relationships with our customers. I am very proud of what we have achieved in such a challenging and competitive industry. Other companies that started out simply selling computers and then didn’t diversify have disappeared. We are still here.”
Riki Browning, now the sole owner of Paragon Computers, says the company is in good shape thanks very much to Graeme’s innovative approach and committed customer service. “We have some very loyal customers and I intend to both cement Graeme’s legacy and further develop the company. I am sure Graeme will always be interested in what we do. After all it was his baby in the beginning.”
When your IT system thinks it’s the boss of you and refuses to sit quietly in the background supporting your business, call Paragon Computers, they’ll soon put it straight.
If you’re new in business, or growing fast, the team can take care of your mounting technology needs, leaving you free to focus on the task at hand. A one-stop-shop for all the IT services you need to maximise your business efficiency, Paragon covers computer and network support, telephone and internet connectivity, voice-over IP (VoIP) solutions, online backups, data security, cloud migrations, computer repairs and upgrades and, of course, ongoing tech support.
Owner Riki Browning says, “We are wholly a local business and when you ring you won’t get stuck on hold or in a call loop, you’ll speak directly to a technician here in Christchurch.”
If issues can’t be resolved over the phone, a technician can usually be with you the same day, or even a couple of hours if it’s urgent. You really can relax about all of your IT needs knowing Paragon is there to support you.
Paragon Computers is now in new premises, centrally located with parking at the door at 1 Pilgrim Place. A keystone in Christchurch IT support, it is about to celebrate 25 years of keeping Canterbury businesses humming. Still growing itself, the company is always looking for talented techies to join the team.
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Nothing creates deep frustration as quickly as technical issues can. To deal with such issues, TES Limited in Avonhead provides technical assistance with a fast turnaround and a guarantee on all work.
From maintenance such as PC/laptop/phone/iPad repair, to fixing overheating laptops or broken laptop/mobile screens and power sockets, there is very little that TES cannot fix. This prevents technology from going to landfill and saves customers the money and frustration of dealing with a device not working to its full potential.
The company can solve problems remotely and provides computer maintenance like virus removal, lost file recovery and software installs. TES also sells ex-lease machines in excellent condition (listed regularly on the Facebook page and website, with a six-week layby option). It can also provide annual maintenance contracts to businesses, a PC and laptop rental service, as well as internet and networking support.
“Technical issues that can be complicated to others are easy for us because it is what we do,” owner Pankaj Gupta explains.
“Sometimes people struggle for too long with things that are actually a very easy fix. We give free estimates and fast turnaround, which is why customers leave smiling, wishing they had come to us earlier. We also have an on-call service.”
Technology is such a big part of our lives now that having a business you can rely on when things go wrong helps protect your technology investment. Pankaj seems to build good relationships like that every single day.
Visit Shop 6, 104 Staveley Street, Avonhead, phone 03-342 7373 or shop online at